Privacy Policy

Introduction

Five Star Exteriors LLC ("Five Star," "we," "us," or "our") operates the website www.fivestarcleveland.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

Information We Collect

Information You Provide Directly

When you fill out our contact form, request a free estimate, or communicate with us, we may collect:

• Your name
• Email address
• Phone number
• Service address or location
• Description of the project or service needed
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies, including Google Analytics.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates
• Schedule and perform the services you request
• Send you service-related communications and follow-ups
• Improve our website and services
• Analyze website traffic and usage patterns (via Google Analytics)
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We use Formspree to process contact form submissions and deliver them to our email. Formspree's privacy policy governs their handling of your data.
• Analytics: We use Google Analytics to understand how visitors use our Site. Google Analytics collects anonymized data. You can opt out via Google's opt-out tool.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal process.

Cookies

Our Site uses cookies — small text files stored on your device — to enhance your browsing experience and analyze Site traffic. We use Google Analytics cookies to understand visitor behavior. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

Google Analytics

We use Google Analytics (GA4) to collect anonymized data about how visitors use our website. This data includes pages visited, time on site, and general geographic location. Google Analytics does not identify individual users. For more information about how Google uses your data, visit Google's Privacy Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our Site may contain links to third-party websites, including our Google Business Profile, Facebook page, and the Better Business Bureau. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.